Frequently Asked Questions

Q. Are you a licenced company?
A. Yes. We are licenced by Oxford City Council.

Q. Is your service available day and night?
A. We operate Monday to Sunday between 7:00-00:00. However we also take bookings out of hours if arranged in advance.

Q. Are your prices fixed?
A. No. The prices are based on the meter. We can offer a fixed price for a journey if this is agreed upon before the start of the journey.

Q. We have childen travelling with us, can you provide child/infant seats?
A. Please inform us of this at the time of booking.

Q. Can I smoke in the car?
A. No. We operate a strict no smoking policy in all our vehicles.

Q. How do I find my driver at the airport?
A. Our driver will wait in the arrival hall with your name card usually by the airport information desk.

Q. Do all the drivers have a background check completed?
A. All drivers have a fully enhanced DBS completed by the local authority Taxi Licensing team before they are given their taxi badge. All drivers are also required to undertake a Safeguarding training course with the local authority before they can begin working as a taxi driver.

Q. Do you have a lost property department?
A. No. All lost property has to be taken to St Aldates Police Station (Oxford) who have a lost property department. If the driver still has the item in their vehicle when you call then they can bring it back to you but there will be a charge. The operator will inform you of the charge.

Q. Do you transport dogs in your vehicles?
A. All our vehicles will transport registered guide dogs and assistance dogs. A number of drivers will transport other dogs - please specify this at the time of your booking.

Q. Do your taxi drivers accept cards?
A. Most drivers have a chip and pin machine and this can be requested when making the booking. Alternatively, you can also pay by card when using the Her Ride app or via a link sent to your mobile when requested from the operator.

Q. How do I make a complaint?
A. We always strive to ensure our customer service is of a high standard however if we fail to meet those standards then we would like to hear from you. Please send an e-mail to support@herride.co.uk and give as much information about the complaint and the booking it refers to.