Privacy Policy

Her Ride committed to ensuring that your personal details are treated with confidentially and respect.

We do not store credit card or we do not have tools to keep any financial information. Her Ride never take themselves any sort of financial information or payment from customers, we always send the Stripe secure payment link or provide our business bank account details.

How do you protect my information?

We only use your information to fulfil our obligations to you and for administrative purposes.

We will only disclose sufficient information to our drivers and sub-contractors in order that they can provide the service requested (only phone number pick-up and drop off address).

We will never sell or disclose your information to a 3rd party except where required by law.

We use a top-of-the-range security system provided by Stripe (secure payment link system) to protect your credit card and personal details.

Our staffs only have access to the information that is required to do their job.

What type of information do you collect?

Any information that you submit into a form may be collected and stored by the web or database server to improve our operations and to provide the best possible service.

In common with most websites, we automatically collect certain information about your computer to analyse how our customers use our website. This information includes your IP address and the details of your web browser.

Email and communications with the site are archived until no longer required.

What information do you send me?

Emails generated during your use of our website such as booking confirmations.

Emails keeping you informed on the progress of your booking.

Do you use cookies?

Cookies are required to provide interactive functionality such as logging in and preparing quotes. Our site uses cookies (small files that are sent by us to your computer or other access devices) which we can access when you visit our site in future.

There are three types of cookies:

Website functionality cookies

These cookies enable you to browse the website and use our features such as using a registered account and booking journeys.

Website analytics cookies

We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your booking experience. Customer preference cookies When browsing, the website will remember preferences you make (for example remembering your login, language, or location). This makes your browsing experience simpler, easier, and more personal to you

By using our website, you agree that we can place these types of cookies on your device and access them when you visit the site in the future.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at Please note that by deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of our site.

How this information may be used, including anyone it might be shared with

Her Ride may use your personal information for the processing of orders, to manage your account and to provide you with a personalised booking experience. We will also share your [name, telephone number and pick up location] with the third-party cab operators who will fulfil your booking. Personal information that you provide may be disclosed to a fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third-party marketing companies.

We do collate information about site traffic, bookings and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs.

From time-to-time Her Ride may employ third-party business partners to collect personal information or to undertake marketing activities on Her Ride behalf. In such cases, these third parties will be subject to confidentiality agreements and instructed by Her Ride to comply fully with the Her Ride Privacy Policy.

If you have any questions or concerns regarding how we use your information, please contact our office on 01865 776680 or email us on

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